Terms and Conditions

(1.0)  The LESSEE declares that all personal and credit card details provided by him are correct and agrees to be used according to the rental contract terms, and if necessary, by the government and police authorities.

(1.1) If the LESSEE does not pay the amounts due upon receipt of the car as per the payment methods specified in the reservation voucher, the order shall be deemed canceled due to LESSEE’s fault. In this case, the LESSEE shall pay s compensation to the LESSOR for the unexecuted contract for the amount equal to the value of the order as well as a compensation for the loss of earnings.

(1.2) The payment in advance made online by the LESSEE to secure the booking is inseparable part  of the total rental rate and it is non-refundable. Refunds that shall be made to the LESSEE are subject to any applicable administrative and bank fees.

(1.3) The rental price is based on 24-hour rental period. Extending or reducing the rental period is possible with at least 24-hour advance notice and the LESSEE must receive a written confirmation by the LESSOR to the email provided in the order. In case of extension, the LESSEE shall pay the price of the new rental period in a LESSOR’s office before the beginning of the extended period. In case of reduction, the rental price shall be recalculated based on the shorter period and the LESSEE shall also pay a compensation amounting to a 3-day rental.

(1.4) The rental price does not include the fuel. The LESSEE must return the car with the same amount of fuel as received, otherwise the missing fuel shall be paid 1.5 Euro (3 Leva) per liter.

(1.5) Except for the rental price due, the LESSEE provides an additional insurance deposit, deducted from his credit card and refunded within 40 (forty) days after car return date.

(1.6) The amount of LESSEE’s liability in a traffic accident is the equivalent of the provided insurance deposit, except in the cases described in article (1.7) and if the LESSEE has complied with all rental contract and general terms of service.

(1.7) The LESSEE is fully liable for all damages to the car, not covered by the insurance and the insurance deposit, like but not limited to: loss or theft of LESSEE’s personal belongings; loss of car keys and documents; damages on the chassis and wheel rims; damages and pollution of the car interior; damages not listed in the traffic accident protocol; damages caused by the transportation of dangerous goods; damages caused by off-road riding and towing other vehicles; changed, damaged, flat or cut tires, unless the LESSEE paid for “Tire Insurance”; damages caused by unlicensed and unauthorized drivers; damages occurred after alcohol or other intoxicating substances usage; damages caused by inappropriate repair works not approved by the LESSOR; damages caused by smoking in the car; damages caused by fuel not matching the one pointed in the contract; damages outside the territory of the country if the car has left without LESSOR’s permission; theft of the car, if the keys and documents are not handed over to the LESSOR; missing items and damages to the car rental equipment provided to the LESSEE and described in the rental contract and in the inspection report (tools, car jack, spare tire, windshield wipers, hubcaps, fire extinguisher, first aid kit, warning triangle, reflective vest, car manual, GPS device, child seats, booster seats, trailer hitch, roof rack, sun shades, etc.);

(1.8) The car shall be provided to the LESSEE clean and in good working order with appearance described in the inspection report, which is inseparable part of the rental contract. The LESSEE declares he has received all the necessary instructions about the safety operation and car maintenance during the rental.

(1.9) The rental car must be returned with all documents and keys at the time and place pointed in the rental contract and in the same condition as stated in the inspection report. If the car is returned unclean and with damages to the interior the LESSEE shall pay all cleaning and repair expenses.

(2.0) Smoking in the car is strictly prohibited, otherwise the LESSEE shall pay a penalty of 100 Euro (200 Leva).

(2.1) In case of an accident, injury or damage, the LESSEE shall take all necessary measures for saving, limiting and reducing the damages on the car, shall inform the LESSOR and the police authorities on telephone: 112 and shall obtain a police report, no matter whose fault is the accident. If the LESSEE does not provide a traffic accident protocol issued by the police authorities, the LESSEE bears full responsibility for any losses or damages done to the car.

(2.2) In case of damage, theft or lack in the car the LESSEE shall pay a fee of 25 Euro (50 Лева).

(2.3) Upon returning the car with damages or losses, the insurance deposit listed in the rental contract shall be kept by the LESSOR, and the car shall be sent for inspection by an authorized service shop. Upon completion of the vehicle examination, the LESSOR shall notify the LESSEE (on the email provided in the order) and issue an invoice for the cost of the repair works.

(2.4) If the LESSEE fails to sign the inspection report upon car return, it shall be signed unilaterally by the LESSOR’s representative and by a witness attesting the refusal. The findings in the inspection report are also binding to the party that has refused to sign it and can be used as evidence in court or in arbitration proceedings.

(2.5) If the rented car fails to operate due to a manufacturing defect or natural wear of detail, the LESSOR shall repair the car or replace it. If the LESSOR does not have a suitable car to replace the failed one, he shall transfer the LESSEE to the point of returning the car as per the rental contract and refund the rental cost for the remaining period, with no further compensation due.

(2.6) In case of car replacement, the LESSEE shall pay for the missing fuel. If the car damage is attributable to the LESSEE, the same shall pay for the replacement car transportation and the rental cost for the out-of-service period. The LESSOR has right to refuse a car replacement if the LESSEE has been found out in a breach of the General Terms and Conditions and/or the rental contract.

(2.7) If the LESSEE delays the car return with more than 30 minutes from the time specified in the rental contract, the later shall pay a default of 10 Euro for each hour of delay, payable upon car dropoff. Failure to return the car for more than 24 hours for whatever reason is considered a misappropriation of the car and the LESSOR is entitled to inform the police authorities. In this case, the LESSEE shall pay a rent until the final car return as per the rates agreed in the rental contract.

(2.8) The LESSOR reserves the right to discontinue the service, and collect the rented car at any time, without notice and at LESSEE’s expenses, if the car has not been used in accordance with these General Terms and with the rental contract. The LESSOR bears no responsibility for any additional costs incurred by the LESSEE and his party as a result of termination of the service.

(2.9) The LESSEE is fully liable (with no time limit) for all fines, unpaid parking or any other penalties imposed by the traffic control authorities to the later or other people driving the car during the rental period as a result of non-compliance with the traffic laws or regulations in the country in which the car is driven. All fines, penalties plus an administrative fee of 15 EUR (50 BGN) shall be payable by the LESSEE upon receipt of a written LESSOR’s notice on the email provided by the LESSEE.

(3.0) The LESSOR reserves the right to cancel an order if the number of passengers and their luggage do not fit in the rented car under normal conditions. In this case, the LESSEE has no right to claim compensation if the later hasn’t requested a written confirmation from the LESSOR that the rented car ordered is suitable for the number of passengers and their luggage.

(3.1) In case of issues with the service provided, the LESSEE shall immediately notify the LESSSOR in writing on email: office@bgrentacar.com and via the phone numbers provided on the reservation voucher. The LESSOR does not bear any responsibility for issues that have been brought to his attention late or have not been placed in writing.

(3.2) The LESSEE is obliged to take good care of the rented car and to ensure the normal operation of the engine; to monitor all car operational fluids – oil and coolant level; not to leave the car keys and documents in the car; not to leave the car unattended or unlocked.

(3.3) In the event of the rental agreement termination, the LESSEE shall return the rented car in the same condition as received and without any damages, losses or defects.

(3.4) The LESSOR has the right to terminate the rental contract, if the LESSEE uses the rented car: under the influence of alcohol or drugs; for competitions, sports events and driving off-road; for tests or experimental driving; for disposal to third parties; for traffic of people; for carrying passengers and goods for commercial purposes; for criminal acts; for transportation of dangerous goods and towing other vehicles; for driving across the border without a green car and a written LESSOR’s authorization – in this case, the LESSEE shall pay to the LESSOR a compensation of 5000 Euro (10000 Leva);

(3.5) The LESSOR or its officers, directors, employees, agents, subsidiaries or affiliated companies, partners are not responsible for any indirect or consequential losses or damages suffered by the LESSEE incurred as a result of or in connection with the use, inability to use or delay of LESSOR’s services, as well as for any damages or losses incured as a result of force majeure or any other events beyond LESSOR’s control (war, industrial accidents, strike, natural or nuclear disaster, fire, adverse weather conditions, traffic accidents, etc.); or for any (personal) injury, death, property damage or other (direct, indirect, special, consequential or criminal) damages, losses or expenses incurred or for which the LESSEE has been held accountable, or is paid by him.

(3.6) The LESSOR can transfer full or partial rights and obligations derived from the rental contract.

(3.7) This rental contract, together with the Inspection report, the Reservation voucher and the General Terms constitute the entire agreement by and between the LESSOR and the LESSEE.

(3.8) Any disputes arising from this contract or concerning its interpretation, invalidity, execution or termination, as well as disputes about filling gaps in the contract will be settled in the Arbitration Court at the Bulgarian Chamber of Commerce according to the Bulgarian Law.

(3.9) This rental contract is drawn up in duplicate, one copy for each party.