Useful car rental information

Car Reservation

How to reserve a rental car?

The reservation is the first and most important step in the rental process. It’s important for customers to know how to choose the most suitable car for their needs.

Steps for reservation:

✅ Car selection – The customer should choose a car category based on the number of passengers, luggage, and personal preferences (economy, sedan, SUV, minivan, etc.).

✅ Rental period – Set the start and end dates for the rental.

✅ Pick-up and drop-off location – Customers can choose the pick-up location (airport, city center, hotel, etc.).

✅ Additional services – Options to add GPS, child seat, extra driver, and other features.

✅ Finalizing the reservation – After selecting the car and services, the customer confirms the reservation and receives a confirmation email.

Tips for a successful reservation:

✔ Book in advance – Early reservations guarantee better prices and availability.

✔ Read the rental conditions – Check fuel policy, insurance, deposits, and mileage restrictions.

✔ Choose the right insurance – Protect yourself from unexpected costs with full insurance.

Receiving the Car

When the customer arrives at the office or agreed location, they need to provide the following documents:

📌 Driver’s License – A valid national or international driver’s license.

📌 ID Card or Passport – To confirm identity.

📌 Credit Card – For blocking the deposit, if required.

What happens when receiving the car?

1️⃣   Signing the rental agreement – The customer receives and signs the contract, which includes details about the car, rental period, and conditions.

2️⃣  Car inspection – The car is checked for existing damages (scratches, dents), and these are recorded in the report. It's advisable for the customer to take photos.

3️⃣   Explanation of car functions – How to use navigation, air conditioning, fuel tank, and other key features.

4️⃣   Receiving the keys and starting the trip.

Tips for checking the car before starting:

✔ Take photos of the car inside and out.

✔ Check the fuel level and record the odometer reading.

✔ Ensure all functions (lights, wipers, air conditioning) are working properly.

During the Rental Period

Once the customer receives the car, they are responsible for it until the return.

🚗 Follow the driving conditions – Some companies prohibit driving outside the country without prior approval.

💳 Avoid unnecessary fees – Do not be late with the return and keep an eye on the fuel level.

🛠 In case of damage or an incident – Contact the rental company as soon as possible.

Returning the Car

The customer must return the car at the agreed time and place.

Steps for return:

1️⃣   Condition inspection – A company employee inspects the car for new damages.

2️⃣    Fuel level check – If "full tank" was agreed upon, the customer must return the car with a full tank.

3️⃣    Deposit release – If there is no damage, the deposit is returned to the customer according to the terms of the contract.

4️⃣   Final signature and handover of the keys.

Tips for a smooth return:

✔ Return the car on time to avoid additional charges.

✔ Return the car with a full tank of fuel.

✔ Leave the car clean (if the company policy requires it).

Choosing the Right Car

Not all cars are suitable for every customer. When choosing a rental car, it’s important to consider the following factors:

🚗 Number of passengers and luggage:

• If you're traveling alone or with one other person, an economy car is a good choice.
• For families or groups (4+ people) – a sedan, SUV, or minivan will provide more space.
• Traveling with a lot of luggage? Check the trunk capacity.

⛽ Fuel consumption and engine type:

• Diesel cars usually have lower fuel consumption for long distances.
• Hybrid and electric cars offer savings, but you should check the availability of charging stations.

🔧 Automatic or manual transmission?

• If you are used to automatic transmission, don't choose a manual to avoid difficulties while driving.

🌍 The terrain you'll be driving on:

• If you're planning off-road adventures, choose a 4x4 SUV, but only from companies that offer models specifically designed for this purpose.
• For city driving and narrow streets, small cars are more practical.

Understanding Insurance

Insurance is one of the most confusing parts of renting a car.

Main types of insurance:

✅ CDW (Collision Damage Waiver) – Covers damage to the rented vehicle, but often has an excess (deductible).

✅ TP (Theft Protection) – Covers theft of the car, but not the personal items inside.

✅ Super CDW (SCDW) – Reduces or eliminates the excess, but is usually more expensive.

✅ PAI (Personal Accident Insurance) – Covers medical expenses for the driver and passengers.

Tips about insurance:

✔ Check if your credit card includes rental car insurance.

✔ Read the terms carefully – some insurances do not cover tires, windows, or roadside assistance.

✔ If you choose an insurance with an excess (deductible), know the exact amount that may be deducted in case of an incident.

Understanding the Deposit and Payments

Many customers are surprised when the company requires a deposit when renting a car.

💳 Why is a deposit required?

• It guarantees that the customer will return the car in good condition.
• It covers potential fines, damages, or missing fuel.

📌 What are the options?

• Blocking an amount on a credit card – This amount is released after the car is returned.
• Deposit-free alternative – Some companies offer this option, but it is usually against an additional insurance fee.

✔ Tip: Use a credit card, not a debit card, to avoid long wait times for the deposit release.

Fuel Policy

📌 It’s important for customers to know how the fuel policy works to avoid unnecessary charges.

🚘 Types of fuel policies:

• "Full to full" – You pick up the car with a full tank and must return it full. This is the most cost-effective option for the customer.
• "Full to empty" – You prepay for the fuel and return the car empty. Usually more expensive.
• "Level to level" – You return the car with the same amount of fuel as when you picked it up.

✔ Tip: Keep the receipt from the last fuel refill to avoid disputes.

Avoiding Hidden Fees and Fines

To prevent unnecessary expenses:

🔹 Always return the car on time to avoid late fees.

🔹 If you're traveling to another country, make sure the contract allows it.

🔹 Keep the car clean – some companies charge cleaning fees.

🔹 Check the mileage conditions – is there a mileage limit?

What to Do in Case of a Breakdown or Incident?

If a technical breakdown or accident occurs:

• Contact the rental company as soon as possible.
• If there is an accident, notify the police and get a report.
• Take pictures of the damage and the accident scene.

Do not attempt repairs on your own – this may result in the cancellation of the insurance.

✔ Tip: Ask for the emergency number when picking up the car.

Economy Class (Economy Cars)

✅ Examples: Toyota Yaris, Volkswagen Polo, Renault Clio

✅ Advantages:

• Low fuel consumption
• Easy parking in urban areas
• Suitable for short trips and solo travelers

✅ Who is it suitable for?

• Tourists looking to save on fuel
• City trips and short distances
• Solo travelers or couples with little luggage

Compact Class (Compact Cars)

✅ Examples: Ford Focus, Opel Astra, Peugeot 308

✅ Advantages:

• More comfortable than economy cars
• Sufficient power for longer trips
• Good balance between price and comfort

✅ Who is it suitable for?

• Small families
• People looking for comfort at a reasonable price
• Trips both in the city and intercity

Sedans and Compact Class (Sedan / Mid-size Cars)

✅ Examples: Toyota Corolla, Volkswagen Passat, Skoda Octavia

✅ Advantages:

• More space for passengers and luggage
• Better stability and comfort for long trips
• More luxurious feel compared to compact models

✅ Who is it suitable for?

• Business trips
• Families with more luggage
• People looking for comfort over long distances

SUVs and Crossovers (SUV / Crossover)

✅ Examples: Nissan Qashqai, Toyota RAV4, BMW X3

✅ Advantages:

• Higher seating position and better visibility
• Suitable for all terrains
• Spacious interior and large trunk

✅ Who is it suitable for?

• Travelers in mountainous areas or off-road
• Families looking for more space
• Adventure lovers

Luxury Cars

✅ Examples: Mercedes-Benz E-Class, Audi A6, BMW 5-Series

✅ Advantages:

• Highest level of comfort and technology
• Suitable for business meetings and special events
• Excellent sound insulation and smooth ride

✅ Who is it suitable for?

• Business clients
• Weddings and special occasions
• Drivers seeking a premium experience

Minivans and Vans (Minivan / Van)

✅ Examples: Renault Trafic, Ford Tourneo Custom, Volkswagen Multivan

✅ Advantages:

• Seats more passengers (7+ seats)
• Ideal for group trips and family vacations
• Plenty of space for luggage

✅ Who is it suitable for?

• Large families
• Tourist groups
• Long trips with a lot of luggage

Convertibles and Sports Cars (Convertibles / Sports Cars)

✅ Examples: Ford Mustang Convertible, BMW Z4, Audi TT

✅ Advantages:

• Unique driving experience
• Perfect for summer and coastal roads
• Powerful engines and sporty handling

✅ Who is it suitable for?

• Lovers of fast and sports cars
• Tourists who want to enjoy open-air driving
• Special occasions

Renting a Car in Winter ❄️🚗

Winter road conditions can be challenging, especially in areas with heavy snowfall and low temperatures.

What car should you choose?

✔ 4x4 SUV – if you’re planning to travel in mountainous or snowy areas.

✔ Car with good winter tires – for stability on slippery roads.

✔ Diesel or gasoline engine? – Diesel cars can have difficulties in cold weather if not using the appropriate fuel (with anti-freeze additives).

What to check before your trip?

✅ Winter tires – in many countries, they are mandatory during the winter season. Check if the car is equipped with them.

✅ Snow chains – some mountain routes require chains, so check if the rental company provides them.

✅ Antifreeze level and windshield washer fluid – make sure they are suitable for low temperatures.

✅ Heating functionality – check if the heater works properly, especially if you’ll be traveling long distances.

✅ Battery – in winter, weak batteries can create starting issues.

Winter driving tips

🛑 Keep a greater distance between vehicles.

🛑 Reduce speed when turning and brake gently.

🛑 Turn on your headlights even during the day for better visibility.

🛑 In heavy snowfall, use a lower gear for better traction.

Renting a Car in Summer ☀️🚗

Summer is a peak season for tourists, but the heat and long trips require special attention.

What car should you choose?

✔ Car with powerful air conditioning – especially if you’re traveling in hot regions.

✔ Compact car – ideal for city driving and narrow streets in tourist destinations.

✔ Convertible – for those who want to enjoy coastal routes.

✔ Diesel or gasoline engine? – Diesel offers lower fuel consumption, but gasoline cars may be more reliable in extreme heat.

What to check before your trip?

✅ Air conditioning – make sure it cools effectively.

✅ Tire condition – summer heat can cause tires to wear out more quickly on asphalt.

✅ Fluid levels – check oil, antifreeze, and coolant levels.

✅ Tinted windows or sunshades – useful for better comfort in strong sunlight.

✅ Navigation or GPS – summer is a season for traffic jams, so good navigation can save you time

Driving Tips for Summer

🛑 Always carry water in the car – long trips can be tiring and dehydration is a risk.

🛑 Avoid leaving the car in direct sunlight – the interior can heat up to dangerous levels.

🛑 Check tire pressure – high temperatures can affect traction and tire performance.

🛑 If you plan to travel in mountainous areas, make sure the braking system is in good condition.

Renting a Car in Summer ☀️🚗

Summer is a peak season for tourists, but the heat and long trips require special attention.

What car should you choose?

✔ Car with powerful air conditioning – especially if you’re traveling in hot regions.

✔ Compact car – ideal for city driving and narrow streets in tourist destinations.

✔ Convertible – for those who want to enjoy coastal routes.

✔ Diesel or gasoline engine? – Diesel offers lower fuel consumption, but gasoline cars may be more reliable in extreme heat.

What to check before your trip?

✅ Air conditioning – make sure it cools effectively.

✅ Tire condition – summer heat can cause tires to wear out more quickly on asphalt.

✅ Fluid levels – check oil, antifreeze, and coolant levels.

✅ Tinted windows or sunshades – useful for better comfort in strong sunlight.

✅ Navigation or GPS – summer is a season for traffic jams, so good navigation can save you time

Driving Tips for Summer

🛑 Always carry water in the car – long trips can be tiring and dehydration is a risk.

🛑 Avoid leaving the car in direct sunlight – the interior can heat up to dangerous levels.

🛑 Check tire pressure – high temperatures can affect traction and tire performance.

🛑 If you plan to travel in mountainous areas, make sure the braking system is in good condition.

Specific Recommendations for Different Regions

🌍 Renting a Car in Mountainous Areas:

✔ SUV or 4x4 is the best choice.

✔ Check if snow chains are available during winter.

✔ Be prepared for steep and narrow roads.

🏝 Renting a Car for Coastal Vacations:

✔ Compact cars are convenient for city driving.

✔ Ensure the car has air conditioning to avoid overheating.

✔ Avoid parking in open areas without shade.

🏜 Renting a Car in Hot or Desert Areas:

✔ Newer cars with a good cooling system.

✔ Check tire pressure, as heat can cause them to expand.

✔ Always have a bottle of water in the car.